Privacy & Security

Complete Party Supplies collects information to help improve the service and online shopping experience we offer our customers, to enable us to efficiently process orders and to communicate with registered users.

With the exception of credit and debit card details, we collect and store all personally identifiable information you enter on our website or provide us with in any other way, for example your name, address, telephone number and email address, which we use to contact you, identify you, locate you, and to process your order. Should you choose to sign up for our birthday reminder service, we will also collect your child's name, gender and date of birth for the purpose of sending timely reminders.

We receive and store certain types of non-personally identifiable information automatically when you interact with us, for example the internet protocol (IP) address used to connect your computer to the internet, browser type used and browser data such as cookies. We may also use software tools such as JavaScript to measure and collect session information, including how you arrived at a page, length of visit to a page, page interaction information, and methods used to browse away from the page.

We also collect statistical, geographical and demographical information through our website, emails, customer surveys, telephone, mail, fax and from third party sources.

Web beacons (also known as web bugs, tracking pixels or clear gifs) are small strings of software code that allow anonymous tracking of non-personal identifiable information of website users, including gathering of site statistics, visitor and purchaser demographics, advertising reporting and other click information.

Cookies are small alphanumeric identifiers that are transferred to your computer's hard drive through your web browser, to enable our systems to recognize your browser when you return to our website, and provide you with a more personalized experience; for example, using cookies we can store the contents of your Shopping Cart for up to 90 minutes. Cookie sessions expire after 90 minutes of inactivity or when you close your browser window, at which point session information is deleted for your privacy.

Most web browsers allow you to prevent new cookies from being accepted, have the browser notify you when you receive a new cookie, or disable cookies altogether, by changing settings in the Help or Privacy menus. However, many companies, including Complete Party Supplies, use cookies to keep track of items as you add them to your Shopping Cart. Turning off your cookies may prevent us from being able to process your order, therefore we recommend against it.

Complete Party Supplies collects information to help improve the service and online shopping experience we offer our customers and to enable us to efficiently process orders. Our collection of information also facilitates communication with registered users, so that we may send valuable and relevant information and promotional offers from Complete Party Supplies and third parties.

Personally identifiable information is required for the purpose of contacting you, identifying you, locating you, processing your order and payment and updating our records. Statistical, geographical and demographical data, and web browser and traffic information may be used to personalize your shopping experience, communicate with you, develop our website in accordance with users' behaviors and requirements, and to create more targeted marketing.

Information about our customers and registered users is important to us, and we will not sell, share or lease this information for any purpose except as outlined in this Privacy & Security Policy.

Complete Party Supplies employs third party service providers to perform functions on our behalf, such as order fulfillment, credit or debit card payment processing, customer service, website hosting and development, sending email and other communications, data analysis and marketing assistance. These parties require access to personally identifiable information to perform their functions, but they may not use it for other purposes.

We may share non-personal identifiable information, such as aggregate user statistics, demographic information and website usage information with third parties. We will not share your personal identifiable information with non-affiliated third parties without first notifying you and gaining your permission.

We release information when we believe it is appropriate to comply with the law, enforce our Terms of Use and other agreements, or protect the rights, property or safety of Complete Party Supplies, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

In the unlikely event that Complete Party Supplies or substantially all of its assets are acquired, customer information will be one of the transferred assets, but will remain subject to the promises made in this Privacy & Security Policy.

You can always choose not to provide information, for example by not completing fields requesting personally identifiable information, or by setting your browser to reject or otherwise block cookies from us. However, as this may prevent us from being able to process your order, we recommend against it.

If you wish to change or update the personal information on record for your account, please Contact Us. When you update information, we may keep a copy of the prior version for our records.

If you do not wish to receive promotional emails or other mail from us, simply disregard the opt-in checkbox under the Billing Information section of the Checkout process.

Any emails sent to our mailing list that are not related to a specific customer order or query include the option for recipients to Unsubscribe.

Your safe and secure shopping experience is our top priority. We have security measures in place to protect you from the loss, misuse and alteration of the information under our control, including the use of third party security monitoring services. We use Secure Socket Layer (SSL) software, which encrypts the information you input during transmission to us. Your credit or debit card details are not stored once the information has been transmitted to the appropriate credit or debit card company during order processing.

Although we take every reasonable precaution to ensure that your personal information is safeguarded and stored in a secure manner, we cannot guarantee the security of the information we receive.

Sections of our website may require a password to access information. It is important for you to maintain the confidentiality of your password and protect against unauthorized access to your computer as you are responsible for all activities that occur under your account or password.

Complete Party Supplies uses information collected to communicate with customers and registered users regarding their order, and to send valuable and relevant information and promotional offers from Complete Party Supplies and third parties. We may occasionally contact customers and registered users to ask for their voluntary participation in a customer survey to help us improve the service we offer.

Any emails sent to our mailing list that are not related to a specific customer order or query include the option for recipients to Unsubscribe.

You can always choose not to provide information, for example by not completing fields requesting personally identifiable information, or by setting your browser to reject or otherwise block cookies from us. However, as this may prevent us from being able to process your order, we recommend against it.

If you wish to change or update the personal information on record for your account, please Contact Us. When you update information, we may keep a copy of the prior version for our records.

If you do not wish to receive promotional emails or other mail from us, simply disregard the opt-in checkbox under the Billing Information section of the Checkout process.

Any emails sent to our mailing list that are not related to a specific customer order or query include the option for recipients to Unsubscribe.

Certain emails you receive from us and pages of our website may include third-party advertising and links to partner, sponsor or advertiser websites. We do not provide any personally identifiable customer information to third party advertisers, websites or internet advertising companies working on their behalf, however they may automatically receive your IP address, use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their adverts, and to personalize advertising content. They may also request that you provide them with personally identifiable information.

We do not have control over the tracking technology these third parties may use, and their information practices are not covered by this Privacy & Security Policy. Please contact them directly for more information about their privacy practices, and how to opt out of their information collection.

If you visit or shop at Complete Party Supplies, you accept this Privacy & Security Policy and also our Terms of Use, both of which govern your use of Complete Party Supplies and our website. Any dispute over privacy or any other issue is subject to our Terms of Use and our Privacy & Security Policy.

As our business changes, so too do our Privacy & Security Policy and Terms of Use.

We will never materially change our policies and practices for the purpose of making them less protective of previously collected customer information, without the consent of affected customers; however you should check our website frequently to inform yourself of any changes. Unless stated otherwise, our current Privacy & Security Policy applies to all information that we have about you and your account, and your use of Complete Party Supplies and our website is governed by our current Terms of Use.