Help

There are three routes to finding products for sale through Complete Party Supplies.

To shop by theme, from the Home page, select an appropriate category from the list on the left, for example "Baby Shower" or "Girls' Birthday". Then select a theme from those available in this category. Once you're on the page for your chosen theme, you will have the option to select either a Complete Party Package, or use the Party Builder to build your own package.

To shop specifically for favors or decorations, select the "Favors & Extras" category from the list on the left of the Home page. Then select from the available categories, for example "Boys' Birthday Favors" or "Baby Shower Decorations & Extras", to view a list of relevant products.

To search for items by keyword, enter relevant words or phrases, for example "pink", "yellow balloon", or "Spiderman" into the Keyword Search box on the top right of every page. When you press Enter or click the Search button to the right of the Keyword Search box, any relevant themes or products will be displayed. The Keyword Search tool is not case sensitive.

Complete Party Packages are convenient packages containing all the supplies you need for your chosen party theme, and offering excellent value for money. Essentials Party Packages contain tableware, basic decorations and extras, and Ultimate Party Packages also include favors and additional decorations. Complete Party Packages include a further 5% discount off the price of buying the items individually. Select between 8 and 48 guests from the drop-down to view the quantities of each product included in the packages, and the price.

If you would prefer to select the items and quantities you need yourself, the Party Builder takes you through the process in four simple steps. Select products from the Tableware tab, then click "Continue to Step 2" or select the second tab to proceed to Decorations, then Favors, and finally Extras, adding items to your Shopping Cart as you go.

You can add products to your Shopping Cart by updating the Quantity field and clicking "Add to Cart". If you require further information first, simply click on the product image or product name, to view further information and an enlarged image.

If you are unable to find what you're looking for, please Contact Us and we will make every effort to help you. Even if we don't currently stock your chosen theme or item, we're continually adding to our product range, and always appreciate suggestions from customers.

Once you've added all your items to your Shopping Cart, click "View Cart" or "Checkout" at the top right of the page. You will see a summary of the items in your Shopping Cart, and can at this point review and amend quantities if necessary. As you proceed through the pages, you'll be required to enter your billing information and shipping address if different, select from the available shipping options and then enter your credit or debit card details.

Your safe and secure shopping experience is our top priority; we use Secure Socket Layer (SSL) software, which encrypts the information you input during transmission to us, and we do not store your credit or debit card details thereafter.

You will receive an email confirming your order, and once your order has been processed and shipped (the following business day), you will receive a second email detailing how you can track your package through FedEx.

We have chosen not to have a call center to handle phone orders and customer queries to keep our costs as low as possible, enabling us to pass on the savings to our customers through our extremely competitive prices. We therefore only accept online orders at this time.

If you require further information or assistance prior to placing your order, please Contact Us.

We do not have a minimum order amount.

If you are a business, party planner, or simply looking to purchase a large quantity of products, we invite you to take advantage of our competitive bulk order price and shipping discounts. Please send an email to sales@completepartysupplies.com outlining your requirements and detailing the best way for us to contact you during business hours.

Our online store features real-time stock information, therefore if a product is visible and can be added to your Shopping Cart, it should be available. In the unlikely event that a product you order is out of stock, we will attempt to contact you for instructions before shipping your package.

If we are unable to contact you prior to shipping your package, we will omit the out of stock item from your package and refund the value of the item to your card. In this instance, we will include a notice in your package informing you of the missing item.

Once you have submitted your order, we cannot guarantee that we will be able to amend it, however we recommend that you Contact Us immediately. Please ensure that the subject line of the email reads "CHANGE MY ORDER", and that you include your full name, order number and details of the best way for us to contact you during business hours.

Once you have submitted your order, we cannot guarantee that we will be able to cancel it, however we recommend that you Contact Us immediately. Please ensure that the subject line of the email reads "CANCEL MY ORDER", and that you include your full name, order number and details of the best way for us to contact you during business hours.

When you place an order, you will automatically be sent an email confirming your Order Number and the details of your order. If you have not received your Order Confirmation Email within one hour of placing your order, please check your Spam or Junk Mail folder in case it's been filtered there rather than arriving in your Inbox.

If you still have not received it we recommend that you Contact Us so that we can check that we have received your order, and that we have your correct email address registered. Please include your full name, order number and details of the best way for us to contact you during business hours.

When you place an order, you will receive an email confirming your Order Number and details of your order. Once your order has been processed and shipped (the following business day), you will be notified of your FedEx Tracking Number by email.

To check the status of your order using your Complete Party Supplies Order Number, click here.

Save 10% on every product in your shopping cart today! To claim your 10% discount simply enter the coupon code WS9 in the "Add Coupon" field at the Checkout.

Orders of $65 or more (after coupons or discounts have been applied) also qualify for FREE FedEx Ground Service shipping.

Coupon code WS9 is valid until end 20/12/2009. Offer is not available in conjunction with any other coupon. Complete Party Supplies reserves the right to withdraw or amend this offer at any time, and without prior notice.

We accept American Express, Visa, Mastercard or Discover credit and debit card payments.

In some instances we will accept a Purchase Order for a large order placed by a business. This needs to be arranged prior to placing your order; for further information please send an email to sales@completepartysupplies.com outlining your requirements and detailing the best way for us to contact you during business hours.

Your safe and secure shopping experience is our top priority. In order for credit or debit card payments to be authorized, all information entered at the Checkout must match the details held by your credit or debit card provider, including the billing address, CCV number and name on the card.

If you are sure that this information has been entered accurately and your card is valid, but you are receiving notification that your payment has not been accepted, we recommend that you try using a different card or contact your card provider.

We pride ourselves on offering our customers great value for money, and wherever possible aim to set the Retail Price (RP) lower than the Manufacturer Suggested Retail Price (MSRP). The RP (displayed under each product in blue), represents the full retail price charged by Complete Party Supplies for the product. For Complete Party Package products, the RP for the package includes a further 5% discount from the total of the RPs of the individual items contained within the package.

Despite our best efforts, a small number of the items on our website may be mispriced. If an item's correct RP is higher than our stated RP, we will contact you for instructions before shipping.

Complete Party Supplies is required by law to charge state and local state tax for orders shipped to the state where we conduct business, this being California (8.5% Sales Tax). For online and phone orders with a shipping destination of CA, sales tax will be calculated in the final stage of the Checkout, prior to entering your payment details.

Your safe and secure shopping experience is our top priority. We have security measures in place to protect you from the loss, misuse and alteration of the information under our control, including the use of third party security monitoring services. We use Secure Socket Layer (SSL) software, which encrypts the information you input during transmission to us. Your credit or debit card details are not stored once the information has been transmitted to the appropriate credit or debit card company during order processing.

Sections of our website may require a password to access information. It is important for you to maintain the confidentiality of your password and protect against unauthorized access to your computer as you are responsible for all activities that occur under your account or password.

For further information, please see our Privacy & Security Policy.

Spend $65.00 or more on products today and receive FREE FedEx Ground Service shipping to Continental US addresses.

To qualify, your order subtotal must be $65.00 or more. Order subtotal refers to the total spend on products, after coupons or discounts have been applied, but before tax and shipping charges have been added. You can check your running order subtotal at any time by clicking the View Cart link at the top right of the page.

This offer is not applicable to orders where FedEx Second Day Service or Next Day Service shipping options are selected. This offer is available from June 25th 2009 for a limited time period. Orders placed prior to June 25th 2009, and those that do not meet the requirements of a minimum $65.00 order subtotal and FedEx Ground Service shipping selection, do not qualify for this special.

Complete Party Supplies reserves the right to withdraw or amend this offer at any time, and without prior notice.

We ship to the Continental USA, using FedEx as our carrier. At this time we are unable to accept orders for shipping destinations in Alaska, Hawaii or Puerto Rico. All shipments originate from California, and time in transit varies by destination and selected shipping option.

Orders are processed and shipped the following business day; please note that the processing day is not counted as one of the business days in transit and so should be allowed for in addition to the shipping time.

We offer three different shipping options; before you complete your order you will be required to select your preference. Orders are processed and shipped the following business day; please note that the processing day is not counted as one of the business days in transit and so should be allowed for in addition to the shipping times detailed below:

Ground Service: delivery within 1 to 5 business days, based on distance to your destination. FREE for orders of $65 or more. Terms and conditions apply.

Second Day Service: delivery within 1 to 2 business days, usually by 4.30 pm to business addresses and 7.00 pm to residential addresses.

Next Day Service: delivery the next business day, usually by 3.00 pm.

Orders are processed and shipped the following business day; please note that the processing day is not counted as one of the business days in transit; therefore your order should be in your hands within 2 to 6 business days for Ground Service orders, within 3 business days for Second Day Service shipments, and within 2 business days for Next Day Service shipments.

Business days are Monday to Friday, excluding holidays.

Shipping charges are based on the total value of your order, and your chosen delivery option. When calculating shipping times, remember not to count weekends, holidays or the order processing day (1 business day after the day on which you place your order).

When you place an order, you will receive an email confirming your Order Number and details of your order. Once your order has been processed and shipped (the following business day), you will be notified of your FedEx Tracking Number by email.

To check the status of your order using your Complete Party Supplies Order Number, click here.

If you expected your order to have been delivered by now, please review your order confirmation and check on the order status first. When calculating shipping times, remember not to count weekends, holidays or the order processing day (1 business day after the day on which you place your order).

To check the status of your order using your Complete Party Supplies Order Number, click here.

It is extremely unlikely that your order will have been lost in transit, however if you need further assistance please Contact Us. Please ensure that the subject line of the email reads "ORDER IS LATE", and that you include your full name, order number and details of the best way for us to contact you during business hours.

All items purchased from Complete Party Supplies are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Our online store features real-time stock information, therefore if a product is visible and can be added to your Shopping Cart, it should be available. In the unlikely event that a product you order is out of stock, we will attempt to contact you for instructions before shipping your package.

If we are unable to contact you prior to shipping your package, we will omit the out of stock item from your package and refund the value of the item to your card. In this instance, we will include a notice in your package informing you of the missing item.

On very rare occasions, an item may be omitted from a package in error, or may fall out of a package in transit. If you are missing an item from your order and there is no notice in your package informing you that the product was out of stock, we will reship the missing item (or a different item of the same value if we are out of stock on that item) if we have enough time to get it to you before your party date. If we are out of stock of the item and there's no alternative item you would like, or if there isn't sufficient time before your party date, we will refund the value of the item to your card. We may require information from you regarding the condition of the box.

All claims of missing products must be reported within 3 days of your receipt of the shipment. Please Contact Us as soon as possible, ensuring that the subject line of your email reads "ITEMS MISSING", and that you include your full name, order number and details of the best way for us to contact you during business hours.

Should you receive a different item from those you ordered, we will reship the correct item (or a different item of the same value if we are out of stock on that item) if we have enough time to get it to you before your party date. If we are out of stock of the item and there's no alternative item you would like, or if there isn't sufficient time before your party date, we will refund the value of the item to your card.

All claims of incorrect products must be reported within 3 days of your receipt of the shipment. Please Contact Us as soon as possible, ensuring that the subject line of your email reads "ITEMS INCORRECT", and that you include your full name, order number and details of the best way for us to contact you during business hours.

If you received damaged products in a box that arrived damaged, we will need to know which items are damaged, the type of damage, and the condition of the box.

Damaged items will be handled on a case by case basis. We may reship the item (or a different item of the same value if we are out of stock on that item) if we have enough time to get it to you before your party date. If we are out of stock of the item and there's no alternative item you would like, or if there isn't sufficient time before your party date, we may refund the value of the item to your card. We may request that you return the package within 10 business days of your receipt of the shipment before we are able to process your refund or ship replacement items.

All claims of damaged or defective products must be reported within 3 days of your receipt of the shipment. Please Contact Us as soon as possible, ensuring that the subject line of your email reads "ITEMS DAMAGED IN TRANSIT", and that you include your full name, order number and details of the best way for us to contact you during business hours.

If you received defective products in a box that arrived in perfect condition, we will need to know which items are defective and the type of damage or way in which the items are defective.

Defective items will be handled on a case by case basis. We may reship the item (or a different item of the same value if we are out of stock on that item) if we have enough time to get it to you before your party date. If we are out of stock of the item and there's no alternative item you would like, or if there isn't sufficient time before your party date, we may refund the value of the item to your card. We may request that you return the package within 10 business days of your receipt of the shipment before we are able to process your refund or ship replacement items.

All claims of damaged or defective products must be reported within 3 days of your receipt of the shipment. Please Contact Us as soon as possible, ensuring that the subject line of your email reads "ITEMS DEFECTIVE", and that you include your full name, order number and details of the best way for us to contact you during business hours.

Once you have submitted your order, we cannot guarantee that we will be able to amend it, however we recommend that you Contact Us immediately. Please ensure that the subject line of the email reads "CHANGE MY ORDER", and that you include your full name, order number and details of the best way for us to contact you during business hours.

Once you have submitted your order, we cannot guarantee that we will be able to cancel it, however we recommend that you Contact Us immediately. Please ensure that the subject line of the email reads "CANCEL MY ORDER", and that you include your full name, order number and details of the best way for us to contact you during business hours.

All items can be returned within 30 days of your receipt of the shipment, with a completed Returns Form. To open and view this PDF file, you will need Adobe Reader.

In order to qualify for a refund, returned items must be unopened and in their original packaging, unused, and appropriately packaged to ensure that they are not damaged in transit. If you refuse your package upon delivery, standard FedEx return shipping rates will be deducted from the value of your refund.

Refunds will be credited to the original form of payment. Please note that shipping charges are not reimbursable; where orders qualified for free shipping, the cost to Complete Party Supplies of outbound shipping will be deducted from the value of the refund. If you are receiving a credit card refund, please allow up to two billing cycles for your credit to appear.

Our online store features real-time stock information, therefore if a product is visible and can be added to your Shopping Cart, it should be available. In the unlikely event that a product you order is out of stock, we will attempt to contact you for instructions before shipping your package.

If we are unable to contact you prior to shipping your package, we will omit the out of stock item from your package and refund the value of the item to your card. In this instance, we will include a notice in your package informing you of the missing item.

On very rare occasions, an item may be omitted from a package in error, or may fall out of a package in transit. If you are missing an item from your order and there is no notice in your package informing you that the product was out of stock, we will reship the missing item (or a different item of the same value if we are out of stock on that item) if we have enough time to get it to you before your party date. If we are out of stock of the item and there's no alternative item you would like, or if there isn't sufficient time before your party date, we will refund the value of the item to your card. We may require information from you regarding the condition of the box.

All claims of missing products must be reported within 3 days of your receipt of the shipment. Please Contact Us as soon as possible, ensuring that the subject line of your email reads "ITEMS MISSING", and that you include your full name, order number and details of the best way for us to contact you during business hours.

Should you receive a different item from those you ordered, we will reship the correct item (or a different item of the same value if we are out of stock on that item) if we have enough time to get it to you before your party date. If we are out of stock of the item and there's no alternative item you would like, or if there isn't sufficient time before your party date, we will refund the value of the item to your card.

All claims of incorrect products must be reported within 3 days of your receipt of the shipment. Please Contact Us as soon as possible, ensuring that the subject line of the email reads "ITEMS INCORRECT", and that you include your full name, order number and details of the best way for us to contact you during business hours.

If you received damaged products in a box that arrived damaged, we will need to know which items are damaged, the type of damage, and the condition of the box.

Damaged items will be handled on a case by case basis. We may reship the item (or a different item of the same value if we are out of stock on that item) if we have enough time to get it to you before your party date. If we are out of stock of the item and there's no alternative item you would like, or if there isn't sufficient time before your party date, we may refund the value of the item to your card. We may request that you return the package within 10 business days of your receipt of the shipment before we are able to process your refund or ship replacement items.

All claims of damaged or defective products must be reported within 3 days of your receipt of the shipment. Please Contact Us as soon as possible, ensuring that the subject line of your email reads "ITEMS DAMAGED IN TRANSIT", and that you include your full name, order number and details of the best way for us to contact you during business hours.

If you received defective products in a box that arrived in perfect condition, we will need to know which items are defective and the type of damage or way in which the items are defective.

Defective items will be handled on a case by case basis. We may reship the item (or a different item of the same value if we are out of stock on that item) if we have enough time to get it to you before your party date. If we are out of stock of the item and there's no alternative item you would like, or if there isn't sufficient time before your party date, we may refund the value of the item to your card. We may request that you return the package within 10 business days of your receipt of the shipment before we are able to process your refund or ship replacement items.

All claims of damaged or defective products must be reported within 3 days of your receipt of the shipment. Please Contact Us as soon as possible, ensuring that the subject line of your email reads "ITEMS DEFECTIVE", and that you include your full name, order number and details of the best way for us to contact you during business hours.

Occasionally we may receive information from one of our vendors that a product has been recalled. In this event we will remove the product from our online store, and wherever possible notify customers who purchased the product and may be eligible for a refund.

There are currently no known recalled products.

If you visit or shop at Complete Party Supplies, you accept our Privacy & Security Policy and also our Terms of Use, both of which govern your use of Complete Party Supplies and our website.

With the exception of your credit or debit card details, we collect and store the personally identifiable information you provide us with when you register with us or place an order; we gather non-personally identifiable information automatically when you interact with our website, for example your browser type and page viewing data. We may also collect statistical, geographical and demographical information through our website, emails, customer surveys, telephone, mail, fax and from third party sources.

For further information, please see our Privacy & Security Policy.

Complete Party Supplies collects information to help improve the service and online shopping experience we offer our customers, and to enable us to efficiently process orders. Our collection of information also facilitates communication with registered users, so that we may send valuable and relevant information and promotional offers from Complete Party Supplies and third parties.

Personally identifiable information is required for the purpose of contacting you, identifying you, locating you, processing your order and payment, and updating our records. Statistical, geographical and demographical data, and web browser and traffic information may be used to personalize your shopping experience, communicate with you, develop our website in accordance with users' behaviors and requirements, and to create more targeted marketing.

For further information, please see our Privacy & Security Policy.

Information about our customers and registered users is important to us, and we will not sell, share or lease this information for any purpose except as outlined in our Privacy & Security Policy. Examples of this include sharing personally identifiable information with third party service providers employed by Complete Party Supplies to perform functions on our behalf, such as order fulfillment, credit or debit card payment processing and customer service. We may share non-personal identifiable information, such as aggregate user statistics, demographic information and website usage information with third parties.

For further information, please see our Privacy & Security Policy.

Your safe and secure shopping experience is our top priority. We have security measures in place to protect you from the loss, misuse and alteration of the information under our control, including the use of third party security monitoring services. We use Secure Socket Layer (SSL) software, which encrypts the information you input during transmission to us. Your credit or debit card details are not stored once the information has been transmitted to the appropriate credit or debit card company during order processing.

Sections of our website may require a password to access information. It is important for you to maintain the confidentiality of your password and protect against unauthorized access to your computer as you are responsible for all activities that occur under your account or password.

For further information, please see our Privacy & Security Policy.

Complete Party Supplies uses information collected to communicate with customers and registered users regarding their order, and to send valuable and relevant information and promotional offers from Complete Party Supplies and third parties. We may occasionally contact customers and registered users to ask for their voluntary participation in a customer survey to help us improve the service we offer.

Any emails sent to our mailing list that are not related to a specific customer order or query include the option for recipients to Unsubscribe.

You can always choose not to provide information, for example by not completing fields requesting personally identifiable information, or by setting your browser to reject or otherwise block cookies from us. However, as this may prevent us from being able to process your order, we recommend against it.

If you wish to change or update the personal information on record for your account, please Contact Us. When you update information, we may keep a copy of the prior version for our records.

If you do not wish to receive promotional emails or other mail from us, simply disregard the opt-in checkbox under the Billing Information section of the Checkout process.

Any emails sent to our mailing list that are not related to a specific customer order or query include the option for recipients to Unsubscribe.

Although we understand that sometimes it may be convenient to have a printed catalog, we have chosen not to produce one. Not only does our website provide you with the most up-to-date products and information, but it also offers a more environmentally friendly way for you to browse and enables us to save resources, which in turn helps us keep our prices low.

If you visit or shop at Complete Party Supplies, you accept our Privacy & Security Policy and also our Terms of Use, both of which govern your use of Complete Party Supplies and our website.

Complete Party Supplies reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Complete Party Supplies sells products for purchase by adults, not by children. You must be 18 years or older to use the Complete Party Supplies website, become a customer, subscribe to our mailing list, and/or become a registered user.

We make every effort to be as accurate as possible in our description and image of each product, however, we do not warrant that product descriptions or other content of this site is accurate, complete, current or error-free.

In certain circumstances, actual product size and color may vary from that presented on our website, due to manufacturing conditions and variations in monitor and browser calibration and color reproduction. Although we will never intentionally misrepresent our products, we cannot guarantee that what you see on your monitor accurately portrays the actual product.

If a product offered by Complete Party Supplies is not as described and therefore unsuitable for your requirements, your sole remedy is to return it in unused condition.

Occasionally we may receive information from one of our vendors that a product has been recalled. In this event we will remove the product from our online store, and wherever possible notify customers who purchased the product and may be eligible for a refund.

There are currently no known recalled products.

Complete Party Supplies is committed to providing you with the best online shopping experience. If you can't find the information you require within the topics listed above, or would like to share a suggestion or feedback with us, please don't hesitate to Contact Us.